Other Windows Companies Think Warranting Broken Glass Will Cost Them Big Bucks. But Here’s Why It Benefits Both Company & Customer.

Nowadays, most warranties on replacement windows in the St. Paul area last a minimum of 25 years. A few rare warranties even cover installation AND materials for life. (Like ours.)

But There Is One Thing That Window Contractors NEVER, EVER Warranty: Glass Breakage.

Why? For one, “above and beyond service” went extinct a long time ago. Companies don’t want to take responsibility for a problem they didn’t cause. The only thing today’s replacement window companies care about is above and beyond profits.

Which leads us to the second reason companies don’t cover broken glass: they believe it will cost them a fortune. For some strange reason, they think broken window glass is an epidemic. That their customers go around all day breaking the glass in their windows.

There are a few misconceptions here. The truth is that broken window glass is just NOT all that common. We’d know—we offer a glass-breakage warranty, and you can count the number of broken-glass service calls we get each year on one hand. What’s more, repairing broken glass in a window is inexpensive for a window company. In fact, it IS cheap when compared to other warranty issues.

To prove it, here is a summary of what happens when we fix broken glass in a window:

  • It costs us roughly $200 total for the glass and the labor.
  • Since we receive only a handful of these types of service calls per year, we spend maybe $1,000 a year on broken glass repair. That’s pennies.
  • The customers whose glass we do repair are ecstatic that we not only fix a problem we didn’t cause, but that we also do it for free.

It’s really that simple—and cheap.

Plus, it’s win-win. We make our customers happy; you get peace of mind when your kid throws a baseball through your living room window.

So honestly, we’d be crazy NOT to offer a warranty on broken glass. A broken-glass warranty benefits us AND you. (More importantly, it benefits YOU.)

For more details about what our warranties cover (sneak peak: they cover EVERYTHING), visit our Lifetime Warranties page. And if you’d like a quick and accurate quote on the best replacement windows in St. Paul, Request An Online Quote now.

Our free quotes are done entirely over phone and email (unless you’d like us to come to your home—we’d be more than happy to!). There is absolutely no pressure, and you’ll receive the information and guidance you need to make the right decision for your home and budget.

Thanks—I look forward to hearing from you.

Steve Copsey